View at: InformIT (See Excerpt and Chapter 1 and Chapter 2) Addison-Wesley Publisher's discount web site (InformIT) Amazon.com. / Amazon customer reviews Barnes and Noble china-pub.com (Book available in Chinese) junkudo.com (Book available in Japanese) See other reviews by: American Society for Quality: http://www.asq.org/pub/sqp/past/vol5_issue2/resourcereviews.html#potter The Association of C & C++ Users http://www.accu.org/index.php/book_reviews?url=view.xqy?review=m003276&term=potter IEEE Software: Click here for link If you would like to write a review of this book, or share a story with other readers, please email us your comments. Thank you.

"At last a common sense and business-oriented approach to process improvement. This book gives very practical instruction that is easy to apply. Your people will thank you for it." - Nancy K. M. Rees, Vice President and Chief Engineer, Xerox Corporation

(The book is available at a discount for bulk purchases by corporations, organizations, institutions, and the government. Please contact Katharine Tristaino mailto: katharine.tristaino@aw.com?subject=Bulk Purchase.)