Tailored Assistance

This service consists of customized coaching on your specific problems and challenges.

When you have a problem to resolve, or a challenge to face, you don’t always want to buy a full training class to address it. Tailored Assistance allows you to request a specific coaching session.

Here are a few examples of the tailored sessions we have done:

• A new project team needed to plan a large project that impacted many areas of their business. We provided a 2-day planning session to coach the team in scoping the project, deriving tasks, estimating effort, assessing risk, schedule creation, and negotiating deadlines.

• An organization needed to create an auditing process to maintain the improvements that had been made. A half-day session was provided to scope and create the process.

• A group manager was frustrated with the poor quality of the software being delivered to customers. He also didn't know how best to introduce inspections (code reviews) into the group without causing resistance. We spoke to the project managers on this issue, organized and ran several inspection sessions of critical code, and helped the team establish criteria for future work product selection.

• Numerous process improvement teams (in different companies) had become stuck on issues such as: moving beyond the analysis phase of an improvement program, engaging senior management in the improvement effort, and communicating how Six Sigma, Agile, Lean, CMMI and ISO initiatives could work together. In each case, we conducted a 1-2 day session onsite to address these issues.

• A new client needed to put together a presentation for his manager recommending an improvement approach to address three specific business goals related to product delivery and staff morale. Over the phone we conducted a few 2-hour sessions to develop the approach with them.

• A project team had just completed a re-plan of their work and realized that they could not add new features for an existing deadline. We worked with them for a few hours and helped negotiate an acceptable solution with their marketing team.