Making Process Improvement Work
Delivery: 1 or 2-day workshop or onsite coaching
(Onsite or by remote meeting with phone/web)
(Based on our book, Making Process Improvement Work - A Concise Action Guide for Software Managers and Practitioners, and Making Process Improvement Work for Service Organizations.)
Process improvement too often reflects a significant
disconnect between theory and practice. This workshop bridges the gap
- offering a straightforward, systematic approach to planning,
implementing, and monitoring a process improvement program. Participants will be able to apply the workshop's practical
ideas immediately to real-life challenges.
With examples based on our extensive experience, this workshop shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Class materials provide examples of an action plan, a risk management plan, and a mini-assessment process.
Throughout this workshop we guide you in achieving better organizational results. You will understand the critical steps needed to implement lasting and worthwhile change. The workshop will explain how to
Developing a Plan
On day one you will develop an improvement action plan based on the business goals and problems of your organization. This approach addresses the frustration that many people experience when improvement programs do not relate to the project work being done. You will learn about
Implementing the Plan
On day two we describe techniques for deploying new practices across the organization. These techniques address the problems of resistance, unwieldy solutions, and slow deployment. The central themes in this section are
On day two we also present techniques for checking the progress of your improvement program and taking corrective actions based on what you learn. Checking progress is an essential activity to provide the organization with feedback when pursuing business goals and solving problems. The resulting data allows for early problem detection, early correction, and improved visibility to management on improvement progress. In this section you'll explore methods for
Using Improvement Models and Standards
Several improvement models and standards exist that can save you much time, such as the CMMI Institute's Capability Maturity Model Integration (CMMI), SPICE, BOOTSTRAP, and ISO9001. These documents incorporate lessons learned from numerous people worldwide who have studied and implemented improvement. If you use them wisely, you can significantly improve your success rate. If you use them academically, you can waste much time. In this workshop, we show how to integrate these resources with your improvement program.
The examples in the workshop include the CMMI framework. If you are using another model or standard, such as SPICE, BOOTSTRAP, or ISO9001, we will help you integrate it into your improvement plan. If you are not using any model or standard, the techniques described will help you develop your own improvement actions to address your organization's issues.
THE PROCESS GROUP
The Process Group principals
have experience in conducting workshops for companies in the U.S.,
U.K., China, Switzerland, Canada, India, Germany, France, Czech Republic,
Singapore and Japan. We are certified CMMI appraisal leaders and
provide consulting services that enable you to operate your
organization more efficiently and profitably. We also offer public
speaking engagements that help management and employees understand
the various techniques for -- and benefits of -- improving the