Our Services


Since 1990, we have performed seminars, workshops and consulting with 9,000-plus individuals representing more than 250 companies in the U.S., U.K., Switzerland, Canada, India, Germany, France, Czech Republic, Singapore, China, Saudi Arabia, and Japan.

The Process Group helps you succeed by:

  • understanding your specific challenges and goals and tailoring our solutions to address them
  • accomplishing real work during all of our workshops and consulting sessions [examples]
  • scaling our advice to your size (a 2-person team or 1,000-person organization)
  • providing free, unlimited technical support for each service by e-mail and telephone
  • providing complimentary briefings to management and other groups within your organization

Services delivered the way you want:

  • onsite working sessions to save on time (e.g., 4 hours to 5 days at a time). Build a custom agenda of topics you need help on, or start with one of our existing workshops
  • onsite coaching (e.g., visits for several days over several weeks working with specific people)
  • webinar-style sessions to save on travel (e.g., 1- to 4-hour sessions with shared screens)

Your need? How we can help
We are in pain - we're not sure what to do Custom session - tell us your needs
Agile is not helping us
We want to learn/improve Agile/Scrum
Implementing Scrum and Agile
Our projects are late and over-budget Fixing project management
We are consumed by defects and rework Defect identification
Misunderstood unmanaged project scope

Eliciting and managing requirements

CMMI is not helping us
We want to use CMMI pragmatically

Implementing and appraising CMMI (Development or Services)
Our suppliers continually surprise us
We can't deliver on time
Supplier management
Our people are not organized or efficient Time management for all your staff
We want help, but have limited money Dedicated phone-based/
webinar assistance
and tailoring

Next step?


Implementing Scrum and Agile

Run your software development projects faster and incrementally
using Agile project management techniques

Delivery options:
Project teams learn the Scrum development process to organize and manage their project work
  • Consulting assistance to improve your current Scrum implementation [email your needs]
  • Consulting assistance on integrating Scrum with other frameworks and lifecycles (e.g., CMMI, Waterfall, Incremental) [email your needs]

We work with you to define a custom session to address your challenges.


Software and IT Development Skills

Eliciting and Managing Requirements

Understand customer needs
Clarify product requirements early
Manage customer expectations and changes

Delivery options:
  • Consulting assistance to improve your current requirements practices [email your needs]

Software engineers, managers, requirements analysts and user representatives learn how to gather, document, analyze and manage customer requirements for software / IT applications. Includes user stories (Agile/Scrum).


Fixing Project Management

Meet project deadlines, reduce risks, manage expectations across groups
Get the project team on the same page

Delivery options:
  • Consulting assistance to improve your current project management practices [email your needs]

In this workshop, project managers and their teams learn how to meet deadlines through better estimation, reduce surprises using risk management, schedule work for better optimization, understand and negotiate project tradeoffs, and track progress. This session includes Agile project management practices. The techniques can be applied to software, IT, hardware, and non-technical projects (e.g., tech pubs, system installation).


Scope and estimate your project work

Delivery options:
  • Consulting assistance to improve your current estimation practices [email your needs]

This workshop is a subset of the three-day Project Planning and Management workshop. It helps project managers and their teams develop more accurate effort and size estimates.


Defect Identification

Avoid schedule delays caused by needless product rework
Significantly reduce maintenance costs

Delivery options:
  • Consulting assistance to improve your current defect identification / peer review practices [email your needs]

This workshop teaches teams (practitioners and managers) to efficiently find defects in their work (documentation and code) and eliminate the personality conflicts and inefficiencies of walk-throughs.


Understand how to save money, produce more and work faster
Establish a plan for your organization

Delivery options:

In this workshop, engineers and managers analyze their work activities and create a prioritized list of where time and money can be saved. A draft action plan is created.

  • Consulting assistance to improve your current organization's efficiency [email your needs]


Implementing and Appraising CMMI (Development or Services)

Learn how to use CMMI pragmatically
Perform a CMMI gap-analysis
Understand what a CMMI appraiser looks for

Delivery options:

  • Consulting assistance to start or improve your current CMMI implementation [email your needs]

The following workshops are available:

Development Model (DEV resource page)

Services Model (SVC resource page)

The Process Group is a CMMI Institute certified vendor for the Introduction to CMMI (SVC & DEV), Supplement workshops and CMMI SCAMPI Appraisal method.

If you would like to implement Scrum (Agile) with CMMI, we can show you immediately where Scrum practices can be added to an existing CMMI implementation (while keeping process definitions to concise 1-page checklists). [email your needs]

See example package to implement CMMI


Address the challenges of integrating various standards and frameworks together while staying focused on your business

Organizations often have many frameworks and standards they have to comply with alongside CMMI, such as Scrum, ISO, Waterfall, IEEE and PMI. We can help you map these frameworks together while maintaining focus on your core business. [email your needs]


Identify critical changes to improve organizational results
Benchmark against the CMMI

A process appraisal examines your organization's engineering and management practices and generates a focused list of strengths and critical areas for improvement with consensus from managers and team members. Our lead appraisers are certified by the CMMI Institute to conduct CMMI appraisals (SCAMPI Class A, B & C). We can also conduct an analysis that is customized to meet your specific needs. [email your needs]

Process appraisals are best done in-person. Smaller 3-4 hour sessions can be performed by conference call. [email your needs]


Implement a straightforward improvement program focused on your business needs

Delivery options:
  • Consulting assistance to improve your process improvement practices [email your needs]

This workshop provides a systematic approach for your organization to improve its development or service capability, resulting in higher quality results and reduced costs. It presents a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. The skills are applied to your work in the session.


Improving Organizations - Executive Overview

In this session, the management of an organization will learn the critical steps needed for successful process improvement. The presentation will demonstrate how improvement activities are tied to the business goals of an organization, how improvements are deployed, how progress is tracked, and how models and frameworks (e.g., CMMI, Scrum) can be used to help teams in their daily work. [email your needs]


Clarify and refine business/project objectives
Define measures
Define analysis and reporting

Delivery options:
  • Consulting assistance to improve your measurement practices [email your needs]

In this session, team members, leads and managers define their objectives, measurements and analysis activities.


Evaluate decision alternatives
Involve appropriate stakeholders
Capture critical decisions to avoid rehashing

Delivery options:
  • Consulting assistance to improve your decision and analysis practices [email your needs]

In this workshop, team members, leads and managers use a decision process to evaluate alternative choices and make a selection using weighted criteria.


Supplier Management

Select projects to be outsourced
Select qualified suppliers
Manage your outsourced project

Delivery options:
  • Consulting assistance to improve your supplier management practices [email your needs]
In this workshop, team members, managers and subcontract managers learn how to define a product to be outsourced, write a subcontract management plan, select appropriate vendors and manage the project to completion.


Time Management for all Your Staff

Achieve more with your time
Make your staff more productive

Delivery options:
  • Consulting assistance to improve your time management practices [email your needs]
  • 1-day workshop: Time Management

    In this workshop, technical and non-technical staff learn and use personal time management skills to improve their focus and productivity.


Dedicated Phone-based / Webinar Assistance and Tailoring

Dedicated phone-based / webinar assistance

This service allows you to obtain our expertise while eliminating travel expenses. Usually when clients call us to discuss their needs and issues, we are able to help them at no cost through discussions and E-mails.

At other times, we jointly decide that dedicated phone-based assistance is needed for significant pre-arranged consulting time over the telephone. We provide this at our regular consulting rate. We will work with you to create an agenda and schedule a specific time for the session. You will only be invoiced for the hours used.

Dedicated phone-based assistance is ideal for senior managers, project teams and process improvement teams needing to resolve a problem, determine direction, or undergo a periodic checkup.

Tailored assistance

This service consists of customized coaching on your specific problems, (e.g., meeting deadlines, product quality, process documentation feedback, project reviews, improvement progress checkup and cultural change issues).

See Tailored Assistance examples. [email your needs]

Example package to implement CMMI

Step 1: Learn about CMMI and perform a gap analysis. Options:

  • Intro to CMMI workshop (3 days) OR
  • Level 2 only workshop (1 day) OR
  • Level 3 only workshop (1 day)

Step 2: Perform in-depth mini-appraisal / gap analysis

  • Plan an event for 1-5 days based on scope and thoroughness needed
  • Conduct interviews of project managers and team members
  • Review example artifacts

Step 3: Plan the improvement effort (1-2 days)

  • Set priorities
  • Define tasks
  • Assign responsibilities and define pilot teams
  • Develop baseline measures
  • Assess risks
  • Establish milestones, tracking and communication

Step 4: Implement improvement plan (1-2 days)

  • Select the top 2-3 items in the improvement plan and implement

[email your needs]

Tailored workshops

Reduced scope workshops can be provided. Examples include: Use Cases (1/2 day), Risk Management (1/2 day), Project Planning (2 days), Negotiation (1/4 day), and Project Scheduling (1/2 day).

Speaking engagements

Our staff routinely speaks on subjects that relate to the services we offer. These sessions provide a fresh perspective on the issues you face, and more clearly illustrate the options you have for improving your development process.

Workshop material licensing

The Inspection, Project Planning and Estimation workshop materials are available for licensing in conjunction with a train-the-trainer program. [email your needs]


© The Process Group