What we do
Help managers improve the performance of their organization.

Help identify strengths, diagnose challenges, set priorities, and develop an improvement plan. Improve your organization's capability to routinely meet deadlines and delivery quality expectations. See services.

Provide assistance, when applicable, on the effective use of Scrum (Agile) and CMMI-based improvement (implementation and appraisals).
Who we work with
Product Development
Managers / Teams
  • Software applications
  • IT solutions
  • Systems development
  • Hardware development
Service Delivery
Managers / Teams
  • Customer and IT services (e.g., help desk and network support)
  • Health care (e.g., patient management)
Our approach
We work to understand your unique situation, goals and challenges
Tailor our approach to fit your specific needs
Deliver our services in the way you want: onsite, online, phone
No minimum purchase required
Provide you with immediate and pragmatic help
Provide a lifetime complimentary help line by email and phone


Please browse our site. Contact us if you have questions or would like to discuss your needs.

"Their service and attitude are exceptional. They convey a sincere, personal interest in wanting to help you remove the hurdles that face your organization." - Libby Dunn


News update and events

New tidbit: Selecting an Appropriate Level of Product Requirements Definition -- My Teams Say, "We Don't Need Requirements, Just Your Money!"

ASEE Presentation, September 2: Improving Your Scrum Implementation - Adding Practices to Address Your Agile Challenges (and What in the Toolbox of CMMI Level 3 Might Help — Association for Software Engineering Excellence, Tuesday, Sept. 2, 2014, 6:45 PM to 8:30 PM, $Free. New:

  • Location: Raytheon - LBJ/75, Dallas, Texas. Map+instructions.
  • RSVP required to reserve your place at the meeting. To register send an email to aseersvp@yahoo.com by Mon September 1, with the following information: "Yes, I will attend the Tuesday, 9/2/ 2014 ASEE meeting: Name: Email Address: Telephone number: Special needs: (Access)."

ASQ Presentation, September 4: Doing Process Improvement – Tying it Directly to Business Goals, Making it Useful, and Learning from Surgical Checklists to Capture the Result – September 4, Fort Worth ASQ, Diamond Oaks Country Club, Fort Worth. 6:30pm. Agenda (or select meetings-PD-September).

1-day workshop, October 15: Getting The Most From Agile/Scrum: Building a Great Product, Increasing Efficiency And Quality, Reducing Risk and Rework— Wednesday Oct 15th, 8:30 AM - 5:00 PM. Early bird registration $495/person. After Sept. 17, $545. Location: Courtyard Marriott, Dallas-Fort Worth Airport. Follow link to registration button.

Workshop and presentation, November 3-6: Software Lifecycle Recipes: Making a Process do What You Want it to do - Building a Great Product, Meeting Customer Needs, Managing Time, Money, Risk and Quality, and Scrum, Creating Great Products, Critical Systems – What to Worry About, What's Missing, How to Fix it. TSP Symposium, Pittsburgh, November 3-6.

Read our books: Making Process Improvement Work for Service (and Development) Organizations.

Scrum 2-day workshop and consulting assistance: Learn how to implement Scrum for software development, or improve your current Scrum implementation.

CMMI / SCAMPI 1.3 page: See links to summary and detailed files describing CMMI 1.3 and SCAMPI 1.3.

Dedicated phone-based assistance: Obtain our expertise while eliminating travel expenses.

© The Process Group