What we do
Help managers improve the performance of their organization.

Help identify strengths, diagnose challenges, set priorities, and develop an improvement plan. Improve your organization's capability to routinely meet deadlines and delivery quality expectations.

Provide assistance, when applicable, on the effective use of Scrum (Agile) and CMMI-based improvement (implementation and appraisals).
Who we work with
Product Development
Managers
  • Software applications
  • IT solutions
  • Systems development
  • Hardware development
Service Delivery
Managers
  • Customer and IT services (e.g., help desk and network support)
  • Health care (e.g., patient management)
Our approach
We work to understand your unique situation, goals and challenges
Tailor our approach to fit your specific needs
Deliver our services in the way you want: onsite, online, phone
No minimum purchase required
Provide you with immediate and pragmatic help
Provide a lifetime complimentary help line by email and phone


Please browse our site. Contact us if you have questions or would like to discuss your needs.

"Their service and attitude are exceptional. They convey a sincere, personal interest in wanting to help you remove the hurdles that face your organization." - Libby Dunn


News update and events

New tidbit: Management perspective - People Rise to the Standard Around Them - In Your Organization Too!

April 11: Webinar - Improving Your IT Service Delivery Results - What Do organizations Do When Successful. $239/person. March 14th, 12noon-1:30pm (Central). Sponsored by Enterprise & Information Technology Architecture (EITA). Register early.

May 6-7: SEPG / CMMI Conference in Washington, DC. See Neil and Rich (DSS., Inc.) speak on:
- From Zero to Hero – Changing the CMMI Paradigm from Misery to Fun
- Better Team Performance with No Extra Paperwork

Previous newsletter: Expediting CMMI Maturity Level 3 - 10 Essential Tips and Their Demons.

Read our books: Making Process Improvement Work for Service (and Development) Organizations.

Scrum 2-day workshop and consulting assistance: Learn how to implement Scrum for software development, or improve your current Scrum implementation.

CMMI / SCAMPI 1.3 page: See links to summary and detailed files describing CMMI 1.3 and SCAMPI 1.3.

Dedicated phone-based assistance: Obtain our expertise while eliminating travel expenses.

© The Process Group